Appeals Co-Ordinator

 

Our client is a well-established national organisation providing specialist professional services to a broad range of public and private sector clients across the UK.

Due to continued growth, they are looking to appoint an organised and detail-oriented Appeals Coordinator to join their close-knit administration team based in Solihull.

This is an excellent opportunity for someone who enjoys working with processes, managing complex administrative tasks, and maintaining accurate records. The successful candidate will play a key role in coordinating appeals cases, supporting board hearings, and ensuring all documentation is managed efficiently and within strict deadlines.

Working within a collaborative and supportive environment, you'll become a vital part of a team responsible for delivering a high-quality service to clients and stakeholders.

Key Responsibilities

• Log and acknowledge new appeals cases and maintain accurate work-in-progress records.
• Coordinate and schedule board hearings in line with operational requirements.
• Arrange suitable venues and facilities for hearings.
• Prepare and distribute case documentation within required timescales.
• Compile, manage, store, and maintain confidential records and case files.
• Ensure all hearing arrangements, equipment, and logistics are in place to facilitate smooth proceedings.
• Process, proofread, and distribute board reports accurately and promptly.
• Liaise with stakeholders including authorities, appellants, board members, internal colleagues, and third parties via telephone, email, and written correspondence.
• Work within agreed service level agreements and operational procedures.
• Escalate complex or delayed cases where appropriate.
• Provide additional administrative support across the wider team as required.

About You

We are keen to speak with candidates who can demonstrate:

• Previous administration, coordination, or scheduling experience.
• Strong diary management and organisational skills.
• Excellent written and verbal communication abilities.
• A high level of attention to detail and accuracy.
• Confidence using Microsoft Office, particularly Excel, Outlook, and Word.
• Experience working with databases and record management systems.
• A customer-focused approach with strong stakeholder management skills.
• The ability to prioritise workload and work independently.
• A proactive, process-driven mindset with a willingness to learn and develop.

What's on Offer

• Hybrid working arrangement (3 days in the office, 2 days from home).
• Supportive and collaborative team environment.
• Opportunity to join a respected and growing organisation.
• Varied and engaging workload with genuine responsibility.
• Ongoing training and development opportunities.

This role would suit an experienced Administrator, Coordinator, Scheduling Assistant, Case Administrator, or Operations Support professional looking to join a stable organisation where attention to detail and strong organisational skills are highly valued.

Location: Solihull | Salary: £24784.50 per year | Job type: Permanent | Posted: 04/06/2026